The Programme will focus on boosting public health and expanding the provision of e-health services.
Disaster health services
Saudi Arabia identified in the past decade that health concerns with pilgrims could cause severe problems to the country’s infrastructure during the pilgrimage season. As part of the same strategy, contingency planning was introduced by creation of the Saudi Disaster Medical Assistance Team.
Usage of mobile applications
One major service was the creation of eHealth Analytics, abbreviated to Seha. The platform allows Saudi citizens to connect with a physician via the Internet and remotely.
AI embedded in next decade
The Ministry has had an increased focus on artificial intelligence. Planned partnerships with Siemens and Babylon Health will test AI operations and other advanced forms of AI in the country within the next decade.
Seha Virtual Hospital
The Ministry of Health launched the first virtual hospital in the country. Specialised services in the SVH include emergency and critical advice, specialised clinics, multidisciplinary committees, medical support services, and home care services.
937 Call Centre
The Ministry of Health introduced the 937 Call Centre, which uses a toll-free number to provide medical services. The call centre can process and book appointments with a medical professional, which can be done digitally with the introduction of a centralised booking system, known as Mawid.
Performance improvement
The Ministry is implementing the programme of Health Performance and currently includes 99% of hospitals, where more than 40 indicators are used to measure performance in 7 service hubs. To strengthen the role of the private sector, the Ministry of Health has introduced electronic licensing services for medical facilities.
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